Customer Relationship management is a backbone when it comes to the Hospitality Industry and for good CRM there’s a need for simple yet powerful Complaint Management System (CMS)
Hospitality Industry is quite dependent on customer reviews
A customer complaint is an opportunity for an Organization to improve their services
so this application can help to make the process of CMS fast and efficient. This will increase the operational efficiency, also the fast handling of the Customers’ Complaints
CMS will help to resolve many factors such as
Reducing Time Complexity – It will significantly reduce the time taken to solve a complaint without any delay assuming the staff is diligent to their work and readily available
Proper Coordination - Effective transmission of complaints from service-desk to task-master. Low possibility of error. Higher productivity
Complaints Overview - Analysis of complaints by grouping them for particular departments. Plan to reduce the complaints or avoid. Constant learning from the complaints will help continuous operational improvements
Help analyze the Root cause - The insights of complaint analysis can help check the Root Cause for a problem
Keeping track of Customer Complaints - Solve a problem in minimum time span and closing a complaint as soon as possible. Tracking Complaints will help the handling of the complaint in the least time and also the expected time for its completion.
Adaptability - Easily accessible. App Based. Auto-Upgrades